The Aesthetic Boutique Ltd

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To ensure a seamless experience for all our clients, we kindly request adherence to the following policies:

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Cancellation Policy

 

​Your appointments are very important to us at The Aesthetic Boutique ltd, and they are reserved especially for you.

We understand that sometimes you’ll need to reschedule your appointment.

• As a result, we respectfully request at least 24 hours of notice for cancellations. Please understand that when you cancel outside of the 24-hour window, we miss the opportunity to schedule appointments with guests on our waiting list.

• Less than 24 hours of notice will result in 100% cancellation fee. No-Shows will be charged 100% of the booked service amount, you will be considered a “No Show” if you don’t show up whiting fifteen minutes of your appointment start time.

• Appointments Made Within 24 Hours: For appointments scheduled within 24 hours of the service time, cancellations or modifications should be made at least 4 hours prior to avoid a 100% service charge.​

• Late Arrivals: Arriving more than 15 minutes late may require rescheduling your service. If we do not hear from you 15 minutes into your scheduled appointment, it will be considered a no-show, and the full service amount will be charged.​

• Clinic-Initiated Cancellations: In the event we need to cancel your appointment due to unforeseen circumstances (e.g., unsafe weather, power outages) with less than 24 hours' notice, we will offer a 10% discount on your next identical service and strive to reschedule promptly.​

• Emergency Cancellations: We understand emergencies happen. Each client is granted one (1) grace appointment per year for last-minute cancellations or no-shows.​

To cancel or reschedule your appointment, please contact the salon via whatsapp at 07365176319 or by emailing us at info@theaestheticboutique.co.uk

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Appointment Confirmation Text

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​As a courtesy, we will text you and confirm your appointment by text 24 hours prior to your appointment date.  However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

Please be aware that your appointment will not be confirmed until you will receive our confirmation email. We promise we will do our best to keep your preferred date and time, but sometimes, we might need to reschedule your appointment.

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​​​​Clinic Etiquette

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• No Pets, Children, or Guests: For safety and hygiene reasons, pets, children, and guests are not permitted in the clinic.​

• Photography and Recording: Taking photographs or videos within the clinic is prohibited without prior consent from our staff.​

• Substance Restrictions: The use or possession of alcohol, drugs, tobacco products, including smoking and vaping, is strictly prohibited within the clinic premises.​

• Early Arrivals: If you arrive before your scheduled appointment time, please wait outside the clinic to avoid disrupting ongoing sessions. We appreciate your understanding, regardless of weather conditions.​

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 Discount Packages and Vouchers

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• All discount, discount packages or Wowcher/ voucher coupons must be used within 90 days from the date of purchase or redemption. Failure to adhere to this timeframe may result in forfeiture of the discount or voucher.​

• Monthly Packages: Clients with monthly packages are expected to attend scheduled appointments each month. Missing a monthly appointment without prior notice will be considered a no-show, which may affect your package benefits.​

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 Health and Safety

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Prior to any treatment, clients must complete an online consultation form to assess suitability, even if they have previously undergone the same treatment. This ensures we provide safe and appropriate services tailored to your current needs.​

 

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Please, keep your personal items, such as jackets and bags, on the coat rack provided, rather than placing them on the sofa or clinic bed. The clinic is not responsible for any lost or stolen items. ​You may be asked to remove your shoes and Jewellery when using the clinic bed.

 

We maintain strict hygiene protocols for the safety of our clients and staff. Clients are expected to adhere to these standards. To ensure the best results and maintain a hygienic environment, we kindly request that you arrive at your appointment with a clean, makeup-free face and freshly washed hair. Additionally, please wash your hands prior to your session to help prevent infections and cross-contamination. ​

 

Illness Policy: If you are feeling unwell or have been exposed to a contagious illness, please reschedule your appointment to ensure the health and safety of others.​

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Payments & Refund

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A 50% deposit is required to hold your appointment. This deposit will be applied toward your service.​

​We accept various payment methods, including cash, credit/debit cards and bank transfer. For card payments our preferred methods are Paypal app or via Revolut link (any card is accepted including Amex).  Please make sure your chosen card is on your paypal app before you arrive . Please confirm accepted payment methods when booking your appointment.​

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We strive to provide exceptional services tailored to each client's unique needs. Please be aware that individual results may vary based on factors such as genetics and  lifestyle. Therefore, we cannot guarantee specific outcomes.​

As per our policy, refunds for services rendered are not provided. However, if you are dissatisfied with a service, we encourage you to contact us within 48 hours so we can address your concerns appropriately.​

This approach aligns with industry standards, as many clinics maintain a no-refund policy for services rendered, recognizing that results can vary among individuals. ​

Your satisfaction is important to us, and we are committed to working with you to ensure a positive experience.

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Right to Refuse Service

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The Aesthetic Boutique reserves the right to refuse service to anyone demonstrating inappropriate behavior, violating clinic policies, or presenting contraindications to treatments.​

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Confidentiality

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All client information and treatment records are kept confidential. We adhere to data protection regulations to ensure your privacy is maintained.​

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Feedback and Complaints

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We value your feedback and strive to improve our services continually. If you have any suggestions, concerns, or complaints, please contact our management team directly.​

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Changes to Policies

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The Aesthetic Boutique reserves the right to modify or update these policies at any time. Clients will be notified of significant changes.

​​We value your cooperation in adhering to these policies, which are designed to ensure a professional and respectful environment for all.

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Thank you for your understanding.

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